FAQs

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Where can fines be paid for Ordinance violatons?
Fines for ordinance violations can be paid at the Office of the Clerk-Treasurer, located at the Munster Town Hall, 1005 Ridge Road. Fines may not be paid by check.
Where can a citizen legally park?
No parking areas marked parking spaces or on any other towns streets.
Where can I get a passport?
Passports can be obtained at the Munster Branch of the U.S. Post Office. For more information, go to www.USPS.com/international/passports.htm or call the Post Office at 836-8225. The Munster Branch is located at 915 Ridge Road.
Whom do I call about late payments?
Calls concerning late payments should be directed to the Customer Service Center at 836-6940.
Where are polling places located in Munster?
The polling places in Munster are located in a number of public places and are advertised in the local paper the week before an election. If you have questions about polling places in Munster, call the Clerk-Treasurer's Office at 836-6940 or visit www.indianavoters.in.gov
Where do I report the existence of pot holes?
Potholes should be reported to the Public Works Department at 836-6970 or 836-6971.
What should a person do about a dispute over property lines?
The Lake County Assessor's Office is located in the Lake County Municipal Building, 2293 N. Main Street, Crown Point, IN 46307. The phone number is (219) 755-3730.
What does the term "property setback" mean?
A "building setback" is the distance a building is required to be set back from a property line. Minimum and maximum building setbacks are listed in the Zoning Ordinance, which can be found at the link below.
How can I get a property survey?
Citizens should contact private survey companies for service.
What is Radon and how can I check my home for it?
Radon is a gaseous radioactive decay product of uranium or thorium sometimes found at hazardous levels in homes. As with many radioactive products, long-term exposure may cause injury. The Town does not inspect homes for Radon. You can find Radon inspection kits in hardware stores and certified II inspectors on-line.
Who maintains the railroad crossings?
It is the individual railroad company's responsibility to keep their crossings in good condition. If a hazardous condition develops, call the Public Works Officer at 836-6970.
Whom do I call to report a malfunctioning railroad signal?
Call the non-emergency police number 836-6600.
Where can I obtain a copy of an accident report?
A copy of the report may be obtained from the records division of the Munster Police Department. A reproduction fee will apply at the time of pick-up.
What is the Sanitary Sewer User Fee?
The Hammond Sanitary district bills residents monthly on the Town's water bill, for a maintenance and rehabilitation program for the Town's sanitary sewer system. The billing is determined upon an average daily water usage reading, multiplied by the Hammond Sanitary Districts rate. The program is implemented in a systematic fashion with a predetermined amount of sewers maintained and rehabilitated each year, as mandated by Federal regulations.
Who should be contacted to answer questions about the Sanitary Sewer Fee and assessments for it?
If you have questions or complaints about anything relating to the Sanitary Sewer Fee, you should contact the Hammond Sanitary District at 853-6413.
How can I receive information about programs and events?
Sign up for email blasts by setting up an account online at munster.org. Sign up for Smart 911 notifications at smart911.com. View our online Recreation Guide at munster.org or follow us on Social Media (Facebook: Munster Parks, Instagram: MunsterParks)
What should be done when a sewer back up occurs?
There are two types of sewers: storm and sanitary sewers. These drains are handled as follows: If a blockage in the Town's main sewer line is suspected, call the Public Works Department at 836-6970, and they will dispatch a truck to clean out the line immediately. If the problem is in the service line between the citizen's house and the town's sewer line, the caller will be advised to call a private sewer cleaning service to have the sewer cleaned at their own expense. If there is any doubt where the backup is located, the town's Sewer Department will be dispatched to make that determination.
How do I get approval to connect a property to the sewer?
This is the responsibility of the Community Development and Water departments. Standards must be met to receive a permit and install the sewer. For more information, call the Community Development Department at 836-6990.
Where are the sewer permits obtained?
Sewer permit applications can be obtained at the link below. For additional information you may contact Community Development by email at communitydevelopment@munster.org or phone (219) 836-6990.
Who can locate sewers?
This information can be provided by the Public Works Department at 836-6971 or 836-6970.
Whom should I call about damaged sidewalks?
If you have a problem with a damaged sidewalk call the Public Works Department at 836-6970.
Does the Town allow billborads?
Billboards are not allowed by the Town of Munster. To view the sign ordinance, click on the link below. For additional information you may contact Community Development by email at communitydevelopment@munster.org or phone (219) 836-6990.
Where do I report damaged signs?
You may report damaged signs to the Public Works Department at 836-6970 or 836-6971
Are there location limitations on where signs can be hung or posted?
There are several limitations on where signs can be hung or posted. To view the sign ordinance, click on the link below. For additional information you may contact Community Development by email at communitydevelopment@munster.org or phone (219) 836-6990.
Does the Town require a permit to post signs?
The Town of Munster has a number of rules governing signage, To view the sign ordinance, click on the link below. For a sign permit application click on the link below. For additional information you may contact Community Development by email at communitydevelopment@munster.org or phone (219) 836-6990.
Are there special "size" limitations on signs?
Yes. Different types of signs have different size restrictions. To view the sign ordinance, click on the link below. For additional information you may contact Community Development by email at communitydevelopment@munster.org or phone (219) 836-6990.
Who should be called to report a missed street, displaced mailbox, damaged sod, or other problems related to snow and ice removal?
Complaints about snow and ice removal should be directed to the Public Works Office at 836-6970 or 836-6971.
What if a medical or some other emergency arises and I am still snowed in?
Call 911, and the necessary equipment will be dispatched.
What do I do if my driveway or car is snow plowed in by a Town truck?
When persons are inadvertently plowed into a space or their driveway has snow plowed into it, citizens are asked to do whatever they can to open up their private drive themselves. During snowstorms, it is not possible to plow the street without plowing snow against parked cars or into driveway entrances. The Town needs to provide the greatest service for the greatest number at any one time.
What approval is needed to conduct charitable or commercial solications?
The procedure is the same for commercial and non-profit solicitation licenses. To obtain a solicitation permit, you must apply in person at the Office of the Clerk-Treasurer. You must supply a government issued picture ID and submit to a background check. There is a $25 investigation fee and a nominal permit fee based on length of solicitation. An exception is made for some federally protected groups, such as religious organizations and political groups.
Who is responsible for removing snow and ice around apartment buildings and businesses?
The owner of a business or an apartment building is responsible for cleaning off sidewalks and areas around their buildings. No person shall deposit or place any snow or ice resulting from clearing operations upon any street or sidewalk.
What do I do if I'm stranded in my car in an emergency situation?
If you are in a threatening situation, such as if you are being followed, you should report the situation to the Police Department by calling 911 if you have a cellular phone. Otherwise, you should proceed to a well-lighted public place where there are other people present.
To whom should requests for street repairs be directed?
The Public Works Department, 836-6970 or 836-6971 should be contacted with a specific location and description of problems. Factors taken into consideration when scheduling street repairs include: the extent of the damage, cause of damage (sewer collapse, blow-ups from heat, etc.), whether the street is a major thoroughfare or a lightly traveled side street, whether or not the street is already scheduled for maintenance in the near future, and the availability of time and resources.
Who schedules routine street maintenance?
Routine street repairs are scheduled and performed by the Public Works Department. Call 836-6970 or 836-6971, to request the repair of a specific street.
To whom do I report damaged or missing street name signs?
Report damaged or missing street signs to the Public Works Department at 836-6970 or 836-6971. Please be specific about the type of street name of the sign, its location and the nature of the problem. Removal of a street sign is a criminal offense and should be reported to the police
Where do I report damaged or missing traffic control signs?
Since damaged or missing traffic control signs can become a serious traffic hazard, problems should be reported immediately to the Munster Police Department. The Police will assess the situation and notify Public Works maintenance personnel if necessary.
Whom do I call to find out where a sump pump can be discharged, or to report an illegally discharging sump pump?
The Community Development Department should be contacted in either case. The Community Development Department can be reached at 836-6990 or email communitydevelopment@munster.org
Is there an appeal process for taxes?
Contact the Lake County Assessor’s Office at 219-755-3100
How do the reciprocal agreements with Dyer and Highland work?
Our partnership with Dyer is based strictly on programs/events. Each Dyer resident, with valid ID, will receive resident rate for any program, trip, or event. Munster residents receive the resident rate for Dyer programs. Our partnership with Highland is based strictly on memberships. Each Highland resident, with valid ID, will receive daily resident rate for pool as well as pool membership, dog park membership or golf membership. Munster residents receive the resident rate for a Fitness Membership at the Lincoln Center.
What are the Park Hours?
Park open at 6:00 am and close at dusk except for permitted events.
Where do I apply for ownership titles for automobiles and other motor vehicles?
Ownership titles may be applied for at the State of Indiana Auto License Branches.
Where do I apply for real property (house) titles?
Titles for homes may be obtained through real estate/land companies.
How can I get a tour of the Munster Town Hall, Fire Department and Police Department?
All Town Departments can provide tours. If you want a Town Hall tour, contact the Clerk-Treasurer's Office at 836-6940. However, you must contact the Town Manager's Office to arrange a tour in advance for all other Departments. Tours can be scheduled by contacting the Fire Department at 836-6960 and/or the Police Department at 836-6600.
What is the procedure for addressing the Town Council at a Regular Meeting?
Citizens are given the opportunity to speak on a specific issue during the regular council meetings. Comments are usually limited to five minutes and limited to the topic of discussion. Citizens may also voice their concerns on any matter at the end of regular council meetings. When addressing the Council give you name and home address for the record.
What items will be discussed on the Agenda of the next Regular Council Meeting?
Agendas and supporting information are available at www.munster.org. Agendas are also available in the Main Meeting room during the Council Meetings. For information on an agenda, call 836-6940 or 836-6900.
How do I find out which Council District I am in?
Call the Clerk-Treasurer's Office at 836-6940, and they will be able to tell you in which Ward you are located. Since all Munster residents vote for all Council elections, the only time you should need this information is if you plan to run for Town Council.
When are Council elections held?
Election of all five Town Council members, and the Clerk-Treasurer are held every four years. Primary elections are held in May, and the General election is held in November. The next election years will be 2023, 2027 etc.
What is the Town Council?
The governing body of the Town of Munster is a five-member Town Council elected for four year terms. The Town is divided into five districts and each Council member resides in a different district, but is elected at large to ensure that the whole community is served and not just a series of neighborhoods competing against each other for services. Any resident can contact any or all of their Council members for assistance. The Council annually elects one of its members as President. The Council employs a Town Manager, approves an annual budget, authorizes expenditures, and appoints members of the following Boards and Commissions, and Committees: Park Board Econimic Development Commission Board of Safety Nominating Committee Board of Zoning Appeals (BZA) Plan Commission Three members of the Town Council serve as full members of the Plan Commision. The President of the Council serves as the President of the Police Pension Board. Two members serve as full members of the Lake County Solid Waste Management District Board. One of the Council members serves on the Community Hospital Board and on NIRPC. In addition each member is assigned as liaison to two or more Boards, Commissions and Committees. It is not unusual for a Council member to attend meetings several nights a week for the Town. They also attend many community and regional activities as representatives of the Town. The Council has the power to make and establish Ordinances and regulations not in conflict with the laws of the State of Indiana or the Federal government. Some of the Council's goals include: To insure prudent use of the taxpayer's dollars; To provide effective management of the legislative and administrative structure and programs necessary to deliver Town services; To maintain and enhance the public's investment in capital facilities and equipment required for delivery of Town services; To encourage, assist and sustain well-planned residential, commercial and industrial growth. To sustain and expand cooperative efforts with neighboring communities, governmental agencies and other groups to accomplish mutual goals; and, To maintain good communications with the citizens of Munster and sustain "Quality of Life" programs within the Town.
How do I sign up for public safety text alerts and notifications?
You can register your device at Smart911.com to receive RAVE alerts and other important information.
How do I know if I have a water leak?
If you get a bill that seems unusually high, the first thing to check is the leak detector located on most water meters. Make sure that all faucets and appliances that use water such as washing machines and dishwashers are off. Watch the leak detector for at least three minutes. If this dial is moving at all, there is a leak somewhere. Often, this means that the toilet is not shutting off. If you are still uncertain, call the Public Works Department at 836-6970 or 836-6971.
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Munster, IN 46321
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