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Where do I report the existence of pot holes?
What do I do if my drivway or car is snow plowed in by a Town truck?
Who should be called to report a missed street, displaced mailbox, damaged sod, or other problems related to snow and ice removal?
Where are the sewer permits obtained?
Who can locate seewers?
Whom should I call about damaged sidewalks?
Where do I report damaged signs?
What if a medical or some other emergency arises and I am still snowed in?
Does the Town of Munster provide leaf pickup?
How do I get approval to connect a property to the sewer?
What day are my garbage, recycling, and/or compost picked up?
How do I properly dispose of household hazardous waste?
To whom do I report situations involving the illegal or improper disposal of hazardous material?
What should I do about a basement flooding?
What if I have a complaint about garbage, recycling and/or compost pickup?
Whom do I contact when the drainage ditch near my house floods and causes flooding in my basement/yard/drveway, etc.?
Whom do I call if I do not have electric service?
Who is responsible for removing snow and ice around apartment buildings and businesses?
To whom should requests for street repairs be directed?
Who schedules routine street maintenance?
To whom do I report damaged or missing street name signs?
Where do I report damaged or missing traffic control signs?

View Answers
  Q. Where do I report the existence of pot holes?
  A.Pot holes should be reported to the Public Works Department at 836-6970.
  Q. What do I do if my drivway or car is snow plowed in by a Town truck?
  A.When persons are inadvertently plowed into a space or their driveway has snow plowed into it, citizens are asked to do whatever they can to open up their private drive themselves. During snowstorms it is not possible to plow the street without plowing snow against parked cars or into driveway entrances. The Town needs to provide the greatest service for the greatest number at any one time.
  Q. Who should be called to report a missed street, displaced mailbox, damaged sod, or other problems related to snow and ice removal?
  A.Complaints about snow and ice removal should be directed to the Public Works Office at 836-6970.
  Q. Where are the sewer permits obtained?
  A.Sewer permits can be obtained through the Community Development Department. For more information, call 836-6990.
  Q. Who can locate seewers?
  A.This information can be provided by the Water Department. fore more information call the Public Works Office at 836-6970.
  Q. Whom should I call about damaged sidewalks?
  A.If you have a problem with a damaged sidewalk call the Public Works Department at 836-6970. Personnel from the Street Department will inspect the damage and make an assessment. Improvements to residential sidewalks may be done through the Town's 50/50 sidewalk replacement program. For more information, call the Public Works Department at 836-6970. The Town requires that property owners repair sidewalks which are determined to be dangerous.
  Q. Where do I report damaged signs?
  A.You may report damaged signs to the Public Works Department at 836-6970.
  Q. What if a medical or some other emergency arises and I am still snowed in?
  A.Call 911, and the necessary equipment will be dispatched.
  Q. Does the Town of Munster provide leaf pickup?
  A.The Street Department collects leaves for approximately 6-7 weeks (mid October to late November) in the fall and 1-2 weeks in the spring, depending on demand. There is no charge for residents and the service is available to single and multi-family units. There are no specific days when the street department will vaccum your leaves. The street department begins at the north end of Town and works their way south. The leaf vacs will pass your home once every two weeks. The street department starts from the area they left off previously.
  Q. How do I get approval to connect a property to the sewer?
  A.This is the rsponsibility of the Community Development and Water departments. Standards must be met to receive a permit and install the sewer. For more information, call the Community Development Department at 836-6990.
  Q. What day are my garbage, recycling, and/or compost picked up?
  A.All (single family) residents have all of their garbage, recycling and/or compost picked up on one designated day dependent on the area in which they live. New residents will be informed of their collection day. If you are unsure of your day, or whether collection will be affected by a Holiday, you can call 836-6971.
  Q. How do I properly dispose of household hazardous waste?
  A.The Lake County Solid Waste Board periodically sponsors a household hazardous waste day for the Town of Munster. The scheduled days and materials that may be disposed are published well in advance of the special collection days. The collection site is usually held at the Town Hall, 1005 Ridge Road. For more information contact the Lake County Solid Waste board at 1(800)946-4449.
  Q. To whom do I report situations involving the illegal or improper disposal of hazardous material?
  A.If the material being improperly disposed of is flammable or there is a danger from gas being released, you should contact the Fire Department by calling 836-6960. If the material is being discharged into the Munster sewer system, you should contact Munster Public Works at 836-6970. In all other cases, the Community Development Department should be contacted at 836-6990. If you notice the problem after hours, you may call 836-6600, and police dispatch will notify the proper department.
  Q. What should I do about a basement flooding?
  A.If your basement is flooding, you can call the Water Department for information and assistance at 836-6971, 836-6970 or the Town Hall at 836-6900.
  Q. What if I have a complaint about garbage, recycling and/or compost pickup?
  A.If you have a complaint about a collection service, call the public works department at 836-6971.
  Q. Whom do I contact when the drainage ditch near my house floods and causes flooding in my basement/yard/drveway, etc.?
  A.If there is any problem with a drainage ditch, contact the Munster Public works Department at 836-6970 or 836-6971.
  Q. Whom do I call if I do not have electric service?
  A.Report either problem immediately to NIPSCO due to the risk of fire or shock. Call 647-7000, for TDD (Telecommunications Device for the Deaf) 1(800)635-0952.
  Q. Who is responsible for removing snow and ice around apartment buildings and businesses?
  A.The owner of a business or an apartment building is responsible for cleaning off sidewalks and areas around their buildings. No person shall deposit or place any snow or ice resulting from clearing operations upon any street or sidewalk.
  Q. To whom should requests for street repairs be directed?
  A.The Public Works Department, 836-6970 or 836-6971 should be contacted with a specific location and description of problems. Factors taken into consideration when scheduling street repairs include: the extent of the damage, cause of damage (sewer collapse, blow-ups from heat, etc.), whether the street is a major thoroughfare or a lightly traveled side street, whether or not the street is already scheduled for maintenance in the near future, and the availability of time and resources.
  Q. Who schedules routine street maintenance?
  A.Routine street repairs are scheduled and performed by the Director of Operations. Call the Public Works Ofice at 836-6970 or 836-6971, to request the repair of a specific street. The Town Manager approves the more extensive street repairs. This work is done with Motor Fuel Tax or Capital Improvement Funds.
  Q. To whom do I report damaged or missing street name signs?
  A.Report damaged or missing street signs to the Public Works Office at 836-6970 pr 836-6971. Please be specific about the type of street name of the sign, its location and the nature of the problem. Removal of a street sign is a criminal offense and should be reported to the police.
  Q. Where do I report damaged or missing traffic control signs?
  A.Since damaged or missing traffic control signs can become a serious traffic hazard, problems should be reported immediately to the Munster Police Department. The Police will assess the situation and notify Public Works maintenance personnel if necessary.

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